Terms and Conditions

1. Agreement and operator

These Terms and Conditions form a binding agreement between the person or organisation using Rangka.co (“you” or “Customer”) and the operator identified below (“Rangka.co”, “we”, “us”, or “our”). By creating an account, accepting an invitation, or using the service, you agree to these terms and acknowledge our Privacy Policy.

If you use Rangka.co for a company or other organisation, you confirm that you have authority to accept these terms on its behalf. You must be at least 18 years old and legally capable of entering into this agreement.

2. Accounts and company workspaces

You must provide accurate account information, protect your login credentials, and promptly tell us about suspected unauthorised access. A company workspace may have owners, project managers, supervisors, and invited users with different permissions.

The Customer is responsible for its users, project assignments, connected communication channels, and all activity carried out through its workspace. Workspace owners may administer membership and access to Customer data.

3. The service

Rangka.co provides field messaging, project controls, project schedule tracking, reporting, record management, and related collaboration tools for engineering and construction teams. Supported features and communication channels may change as the platform develops.

We may improve, replace, or discontinue features. If a change materially reduces a paid service, we will provide reasonable notice where practicable.

4. AI-assisted drafts

Some features use artificial intelligence to organise field information and prepare suggested content, including draft daily reports. AI output may be incomplete, inaccurate, or unsuitable for a particular purpose.

You are responsible for verifying names, dates, quantities, progress, safety information, attachments, and other material facts before relying on or approving AI-assisted content.

5. Project and contractual records

Once an authorised user approves a report, the Customer may treat it as a contractual project record. The Customer controls who may approve records and remains responsible for their accuracy, completeness, lawful use, and retention obligations.

Review, interpretation, and report-association decisions do not remove source messages or evidence. Historical source content may remain access-restricted while its audit metadata is retained to preserve evidence integrity, resolve disputes, or meet legal and contractual obligations.

6. Free plan, paid plans and billing

Free plan

The Free plan has no fixed end date and does not require a payment card. Its active-project, manager, field-contributor, AI-processing, storage and feature allowances are shown on the pricing and plan pages.

A Free account does not automatically move to a paid plan or incur a charge. If usage reaches an included limit, the affected action is paused until the allowance renews, capacity is freed, or an authorised workspace owner upgrades.

Paid plans

Workspace prices, included capacity, optional add-ons, features, and billing intervals will be shown before checkout. Self-serve paid plans include unlimited projects and field contributors; manager seats, AI usage, storage, and support are governed by the selected package and add-ons. A subscription begins only after an authorised workspace owner explicitly reviews the complete package and confirms payment.

For a new self-serve subscription, Rangka automatically assigns MYR when the request IP is located in Malaysia and USD in every other country; users cannot manually select a different currency. An existing paid subscription continues in its established currency when its plan or add-ons change. Charges are made in the currency shown at checkout or in an applicable order form. Adding or removing paid capacity may create an immediate prorated charge or credit for the remainder of the current billing period after the workspace owner confirms the change. Subscriptions renew for the displayed monthly or annual interval unless cancelled before renewal. Promotions apply to the base workspace plan only unless the offer expressly says otherwise; coupons and credits may be time-limited or limited to a stated number of new subscriptions.

The payment provider supplies the authoritative checkout total, receipt, invoice, and renewal date. Rangka currently does not add sales or service tax to self-serve subscription charges. If legal requirements or this policy change, any applicable tax will be disclosed before payment confirmation. Except where law or an applicable order form requires otherwise, payments already made are not automatically refundable and cancellation takes effect at the end of the paid billing period.

Enterprise services may be billed through Stripe, invoice, or purchase order and may include negotiated capacity, onboarding, integrations, support, security, and service-level terms. An executed order form or Enterprise agreement controls if it conflicts with this general billing section.

Marking a project complete does not delete it. Plan details may change for future billing periods with reasonable advance notice.

When a paid subscription ends, the workspace moves to the Free plan. Information above Free limits is not deleted, although creating or reopening work may remain restricted until usage is within the Free allowance or the workspace upgrades again.

7. Acceptable use

You must not use the service to break the law, infringe rights, upload malicious code, bypass access controls, disrupt the platform, scrape it at unreasonable volume, impersonate another person, or process project communications without the necessary authority and notices.

You must obtain any permissions required to add people to connected channels, capture or upload their communications, photographs, voice notes, personal data, or confidential information.

8. Customer data and intellectual property

You retain ownership of information submitted to your workspace. You grant us a limited licence to host, copy, transmit, organise, analyse, back up, and display that information only as needed to operate, secure, support, and improve the service, comply with law, and fulfil these terms.

You confirm that you have the rights and permissions needed for Customer data. Rangka.co and its licensors retain all rights in the platform, branding, software, templates, and documentation, excluding Customer data.

9. Third-party services

The service relies on third parties for functions such as identity, hosting, storage, communications, AI processing, email, analytics, and, when enabled, payments. Connected services such as Telegram are governed by their own terms and may change or become unavailable independently of Rangka.co.

10. Recovery, retention and deletion

Rangka keeps report text, captions, timestamps, and audit history as project records. Stored photos and voice notes follow these published lifecycle periods:

• Completed project: media is retained for 24 months from completion. Reopening the project before the deadline cancels that timer.
• Cancelled paid subscription: media is retained for 90 days after paid access ends. A later completed-project deadline or legal hold overrides the shorter timer.
• Storage-reducing downgrade: if usage exceeds the new allowance, there is a 90-day period. Active-project media is protected; oldest completed-project media is removed first until usage is within the allowance.
• Inactivity: after 24 months without workspace activity, a 90-day warning period begins before media deletion.
• Intentional deletion: a verified deletion has a 30-day recovery period.

We show applicable dates in the product and provide an opportunity to export where reasonably possible. A verified legal hold pauses deletion.

Deletion is subject to technical processing time, backup cycles, fraud and security needs, dispute preservation, and legal or contractual retention duties. Approved reports, audit records, and supporting evidence may be retained, access-restricted, or de-identified where necessary. Deleted information may remain in encrypted backups until those backups expire and will not be restored except for disaster recovery.

11. Suspension and termination

You may stop using the service or cancel a future paid subscription through the available account controls. We may suspend or restrict access when reasonably necessary to protect users or the platform, investigate suspected misuse, comply with law, address non-payment, or respond to a material breach.

Where appropriate, we will give notice and an opportunity to remedy the issue. Sections that by their nature should survive termination — including payment obligations, intellectual property, record preservation, disclaimers, and liability limits — continue to apply.

12. Availability, liability and governing law

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. To the extent permitted by law, the service is provided on an “as available” basis and implied warranties are excluded. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or loss of profit, revenue, goodwill, or anticipated savings. Any aggregate liability cap shown in an applicable order or paid-plan agreement will apply; if none is shown, our aggregate liability is limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction, subject to any mandatory rights or agreed dispute process that applies.

We may update these terms to reflect service, legal, security, or business changes. We will provide reasonable notice of material changes. Continued use after the effective date means the updated terms apply.

13. Contact

Questions about these terms, legal notices, privacy, and data-deletion requests may be sent to privacy@rangka.co.