Terms and Conditions

1. Agreement and operator

These Terms and Conditions form a binding agreement between the person or organisation using Rangka.co (“you” or “Customer”) and the operator identified below (“Rangka.co”, “we”, “us”, or “our”). By creating an account, accepting an invitation, or using the service, you agree to these terms and acknowledge our Privacy Policy.

If you use Rangka.co for a company or other organisation, you confirm that you have authority to accept these terms on its behalf. You must be at least 18 years old and legally capable of entering into this agreement.

2. Accounts and company workspaces

You must provide accurate account information, protect your login credentials, and promptly tell us about suspected unauthorised access. A company workspace may have owners, project managers, supervisors, and invited users with different permissions.

The Customer is responsible for its users, project assignments, connected communication channels, and all activity carried out through its workspace. Workspace owners may administer membership and access to Customer data.

3. The service

Rangka.co provides field messaging, project controls, project schedule tracking, reporting, record management, and related collaboration tools for engineering and construction teams. Supported features and communication channels may change as the platform develops.

We may improve, replace, or discontinue features. If a change materially reduces a paid service, we will provide reasonable notice where practicable.

4. AI-assisted drafts

Some features use artificial intelligence to organise field information and prepare suggested content, including draft daily reports. AI output may be incomplete, inaccurate, or unsuitable for a particular purpose.

You are responsible for verifying names, dates, quantities, progress, safety information, attachments, and other material facts before relying on or approving AI-assisted content.

5. Project and contractual records

Once an authorised user approves a report, the Customer may treat it as a contractual project record. The Customer controls who may approve records and remains responsible for their accuracy, completeness, lawful use, and retention obligations.

Source messages and evidence may be hidden from normal views where supported, but are not treated as disposable chat content. Records may need to be retained to preserve audit history, evidence integrity, resolve disputes, or meet legal and contractual obligations.

6. Free trial, plans and billing

Free trial

The free trial lasts 30 days unless a different period is shown at sign-up. No payment card is required, the trial does not automatically charge you, and it does not automatically move you to Growth, Pro, or another paid plan.

The trial may include temporary access to Portfolio Timeline and other selected higher-plan functionality so you can evaluate it. At the end of the trial, you must actively choose an available plan to continue using paid features. If you choose a plan without Portfolio Timeline, your portfolio information remains stored and visible in a locked or read-only state, but the feature is unavailable until you upgrade.

Paid plans

When billing becomes available, prices, active-project limits, included features, taxes, and billing intervals will be shown before checkout. A subscription begins only after an authorised user explicitly selects a plan and confirms payment. We will not convert a trial into a paid subscription without that action.

Completed or archived projects do not count as active projects where the selected plan says so. Marking a project complete does not delete it. Plan details may change for future billing periods with reasonable advance notice.

7. Acceptable use

You must not use the service to break the law, infringe rights, upload malicious code, bypass access controls, disrupt the platform, scrape it at unreasonable volume, impersonate another person, or process project communications without the necessary authority and notices.

You must obtain any permissions required to add people to connected channels, capture or upload their communications, photographs, voice notes, personal data, or confidential information.

8. Customer data and intellectual property

You retain ownership of information submitted to your workspace. You grant us a limited licence to host, copy, transmit, organise, analyse, back up, and display that information only as needed to operate, secure, support, and improve the service, comply with law, and fulfil these terms.

You confirm that you have the rights and permissions needed for Customer data. Rangka.co and its licensors retain all rights in the platform, branding, software, templates, and documentation, excluding Customer data.

9. Third-party services

The service relies on third parties for functions such as identity, hosting, storage, communications, AI processing, email, analytics, and, when enabled, payments. Connected services such as Telegram are governed by their own terms and may change or become unavailable independently of Rangka.co.

10. Recovery, retention and deletion

Ordinary inactivity — simply not logging in — does not by itself start deletion. A recovery period starts only after a defined event such as an expired unpaid trial, the end of a paid subscription, or a confirmed account-deletion request.

• Expired trial without a paid plan: the workspace becomes read-only for 30 days, after which Customer data is scheduled for deletion.
• Cancelled paid subscription: paid access continues to the end of the billing period, followed by a 90-day read-only recovery period before Customer data is scheduled for deletion.
• Payment failure: access may become read-only while reasonable payment-recovery attempts are made. A failed payment is not treated as inactivity.
• Feature or plan downgrade: information belonging to a locked feature is not deleted merely because that feature is unavailable on the new plan.
• Deletion request: we may require identity and authority checks before acting, particularly for a company workspace.

Where supported, we will show or send the planned deletion date and reasonable reminders, and permit export during the recovery period. Restoring a subscription during the applicable recovery period stops scheduled deletion.

Deletion is subject to technical processing time, backup cycles, fraud and security needs, dispute preservation, and legal or contractual retention duties. Approved reports, audit records, and supporting evidence may be retained, access-restricted, or de-identified where necessary. Deleted information may remain in encrypted backups until those backups expire and will not be restored except for disaster recovery.

11. Suspension and termination

You may stop using the service or cancel a future paid subscription through the available account controls. We may suspend or restrict access when reasonably necessary to protect users or the platform, investigate suspected misuse, comply with law, address non-payment, or respond to a material breach.

Where appropriate, we will give notice and an opportunity to remedy the issue. Sections that by their nature should survive termination — including payment obligations, intellectual property, record preservation, disclaimers, and liability limits — continue to apply.

12. Availability, liability and governing law

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. To the extent permitted by law, the service is provided on an “as available” basis and implied warranties are excluded. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or loss of profit, revenue, goodwill, or anticipated savings. Any aggregate liability cap shown in an applicable order or paid-plan agreement will apply; if none is shown, our aggregate liability is limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction, subject to any mandatory rights or agreed dispute process that applies.

We may update these terms to reflect service, legal, security, or business changes. We will provide reasonable notice of material changes. Continued use after the effective date means the updated terms apply.

13. Contact

Questions about these terms, legal notices, privacy, and data-deletion requests may be sent to [LEGAL AND PRIVACY CONTACT EMAIL].