How many projects can a paid workspace run?+
Solo, Core, and Business include unlimited active projects. Enterprise project capacity follows the signed contract.
Does the Free plan expire?+
No. The Free plan supports one active project and does not require a credit card.
Who counts as a manager?+
Workspace users who manage projects, settings, reviews, or billing use manager seats. Field contributors reporting through the current connected channel use the separate field-contributor allowance.
Do Telegram contributors cost extra?+
No. Field contributors do not consume manager seats, and paid plans include unlimited field contributors. Free includes three.
What happens when AI capacity is exhausted?+
New AI-processing requests pause at the hard monthly limit. Existing records remain available; add an AI Capacity Pack or upgrade to continue.
What happens when storage is full?+
Existing evidence remains available, but new storage-consuming uploads are rejected. Add a Storage Pack or upgrade—Rangka never bills an automatic overage.
Can I change packages later?+
Yes. An authorised owner reviews the complete subscription item set, with Stripe-calculated proration and recurring totals, before confirming.
What happens on downgrade or cancellation?+
Rangka preserves projects, reports, messages, and evidence. Over-limit operations may pause until the owner remediates usage or restores paid capacity; media is never removed immediately.
Are taxes included?+
No tax is currently added. Stripe shows the authoritative total before payment, and annual self-serve prices equal ten monthly payments.